Frequently Asked Questions

Please see below for some of the more commonly asked questions, if you need more information please call, email or click here to contact us.

Making an Appointment

  • How do I contact you?
    Phone us on 07 854 0189 or email [email protected]
  • How do I join Flagstaff Medical Centre?
    Enrolling with us will allow you to pay the subsidized fee rate.
    Fill in the Enrolment form, Screening form and Transfer of Notes form and send them to us. We will then contact your old Practice to obtain your medical records.
    The forms are located under the Enrolment tab.
  • How often do I need to see a Doctor?
    If you are on regular medication and are stable, we would like to see you just every 6 months, and you may request your interval prescriptions. We do make exceptions to this in some instances.
    If you are new to the Practice, not yet stable or if medications were recently changed, it is much safer that we review you. This is for your safety, and to ensure that your treatment is absolutely right for you.
  • Why are some Practices' fees higher or lower than others?
    The Government has 2 'types' of funding it gives to General Practice. Some Practices receive less funding per patient and will need to set higher fees in order to cover costs and provide a good service. Other Practices receive a higher Government subsidy per patient, and have to cap their fees at a lower level. Not all practices have a choice as to which form of funding they receive, and to change from one to the other may not be cost effective.
    You therefore have 2 'groups' of fee structures.
    Attending a Practice with a higher fee does not HAVE to put you out of pocket if you are eligible and have an ongoing medical condition. Talk to Work and Income NZ (WINZ) about the Disability Allowance that covers medical and pharmaceutical fees.

Nursing Services

  • How often do I need a Diabetes Check?
    This is done once per year for diabetics as part of a recommended annual check up. If you would like to make an appointment call us on 8540189
  • Can I phone just to talk to a nurse?
    Yes, and our experienced nurses will help you in whatever way they can. However if the issue in discussion requires a Doctor's input they will encourage you to make an appointment.
    Please note that there are some services or advice that our nurses are not able to carry out, whether by policy, ethics or law. We therefore ask for your understanding should our nurses not be able to assist you on their own.

Pathlab Services

  • How do I get my lab results?
    If you are a patient at Flagstaff Medical Centre we will have most results within 48 hours. If everything is normal we do NOT routinely phone results.
    We WILL contact you if there is a need to do so.
    Please feel free to contact our nurse for results on 854 0189, preferably after 1pm to avoid phone delays.

    If you do NOT attend Flagstaff Medical Centre, please contact your own GP or health provider who will have received your results.
  • How do I contact you?
    Please contact Pathlab at Flagstaff Medical Centre on 07 854 5704 or Fax 854 5701. Please do not ring Flagstaff Medical Centre for Pathlab queries.

    The main branch on Tristram St can be contacted when we are closed and is open from 7:30am to 6pm Mon to Fri and 8am to 12pm on Saturdays. Ph 07 858 0799 and fax 858 0796