Frequently Asked Questions

Please see below for some of the more commonly asked questions, if you need more information please call, email or click here to contact us.


  • How do I contact you?
    Phone us on 07 8540189 (extn 1 for reception or extn 2 for the nurse), send us a message through Manage My Health or email [email protected]
  • Is your clinic wheelchair accessible?
    Yes! We are fully wheelchair accessible and provide mobility parking spaces.
  • How do I pay my account?
    You are welcome to come into the clinic to pay your account or you can do a bank transfer online.
    On the bottom on your invoice you will find our bank account number. Please ensure your chart number is used as the reference, this can be found on the invoice also.
    Account number: 02-0316-0014150-00

  • Is there a fee to enrol?
    Enrolling at Flagstaff Medical Centre is at no cost to you. Your first consultation with the doctor will be 30 minutes long. This provides an opportunity for you and your doctor to get to know each other, for us to update our system with your information and to take a look at your medical records (if received).
    Our fee schedule is available here:
  • How long is my appointment with the Doctor?
    The standard appointment time with a doctor is 15 minutes. If you feel 15 minutes is not enough time to discuss all your concerns you may be best to book a double appointment with your doctor. Please note an additional fee may be charged.
    Initial consultations are 30 minutes long.
  • Do you provide Immigration Medicals?
    Unfortunately not. Please contact Worldwise Travellers Health on 07 8397761.
  • Do I always have to see the same Doctor?
    We encourage you to get to know one doctor but for convenience you are welcome to see any of the doctors or nurses who are available. We recommend for continuity of your care that if you have an on-going condition that you see your usual doctor where practical.
  • Who do I see when my Doctor is away?
    If your regular doctor is away or unavailable you can see any of our doctors. For continuity of care, all doctors in the clinic will be able to access your medical records.
  • How do I leave feedback or a complaint?
    We appreciate your comments and will use your feedback to support improvements.

    You are welcome to phone and speak to the Practice Manager, Lenare on 07 8540189. Or alternatively send an email through to [email protected]
  • How do I join Flagstaff Medical Centre?
    Enrolling with us will allow you to pay the subsidized fee rate.
    Fill in the Enrolment form, Screening form and Transfer of Notes form and send them to us. We will then contact your old Practice to obtain your medical records.
    The forms are located under the Enrolment tab.
  • How often do I need to see a Doctor?
    If you are on regular medication and are stable, we recommend at least every 6 months, and you may request your interval prescriptions. We do make exceptions to this in some instances.
    If you are new to the Practice, not yet stable or if medications were recently changed, it is much safer that we review you. This is for your safety, and to ensure that your treatment is absolutely right for you.
  • Why are some Practices' fees higher or lower than others?
    The Government has 2 'types' of funding it gives to General Practice. Some Practices receive less funding per patient and will need to set higher fees in order to cover costs and provide a good service. Other Practices receive a higher Government subsidy per patient, and have to cap their fees at a lower level. Not all practices have a choice as to which form of funding they receive, and to change from one to the other may not be cost effective.
    You therefore have 2 'groups' of fee structures.
    Attending a Practice with a higher fee does not HAVE to put you out of pocket if you are eligible and have an ongoing medical condition. Talk to Work and Income NZ (WINZ) about the Disability Allowance that covers medical and pharmaceutical fees.

Nursing Services

  • How often do I need a Diabetes Check?
    This is done once per year for diabetics as part of a recommended annual check up. If you would like to make an appointment call us on 07 8540189
  • Can I phone just to talk to a nurse?
    Yes and our experienced nurses will help you in whatever way they can. However if the issue in discussion requires a Doctors input they will encourage you to make an appointment.
    Please note that there are some services or advice that our nurses are not able to carry out, whether by policy, ethics or law. We therefore ask for your understanding should our nurses not be able to assist you on their own.
    To speak with a nurse please phone 07 8540189 extn 2.
  • How do I refill my prescription?
    Prescriptions can be ordered online via Manage My Health, via email, by phone, or in person. There is a 48 hour turnaround once your request has been received. Please ensure you advise us which specific medications you require and which pharmacy you would like these sent to.
    Please note some prescriptions require clinical contact with a doctor, we will advise you if this is the case.

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